Customer Loyalty is THE Key to Profits
Activate Your Commitment to THEM | Sincerely Appreciate THEM | Accelerate Referrals
Loyalty IQ Philosophy
This is the formula for rapidly transforming your services in order to drive powerful, radical results. Learn and implement the FocalPoint Pro philosophy in order to achieve the results you dream of and deserve.
All my courses are designed to help you master these four elements, using cutting-edge proprietary strategies and tools.
With FocalPoint Pro Consulting, you can accelerate the results you need the most.
FocalPoint Pro Programs
FREE FocalPoint Crash Course Training
Fast-paced, online “crash course” training with Heman Smith: Clarify your strategy, determine your best focus, learn what systems and factors to optimize, and what steps will quickly accelerate your results.
FocalPoint SMART Accelerator Program
Collaborative online self-paced training that focuses the four keys: Clarify, Focus, Optimize and Accelerate. Bring your whole team and train together in this 6-week course with videos, live coaching calls and
Order SMART Accelerator
FocalPoint Inner Circle Accelerator Mastermind
Monthly Mastermind online collaboration with peers, and quarterly in-person meetings. Weekly guest expert webinar workshops and hot-seat strategy sessions. Accelerate the results you want with laser focus.
Join Inner Circle Accelerator
Are you struggling to get the results you want?
Schedule your free strategy session today to figure out why you're missing the mark when it comes to running your team. Gain the clarity you need in order to help your team be a success.
“I worked with Heman in cloud strategy and transformation consulting engagements as a part of the Accelerate Advisory Services group within the Professional Services Group at VMware.
Heman has extensive experience in IT services and process development. Heman brought and customized a comprehensive methodology for analyzing and improving client cloud services processes. This methodology is wide ranging and prescriptive and is being continuously improved. Key to the success of these client engagements is Heman's consultative style which is engaging and open while identifying success factors and strong experiential examples in ways that clients find appealing.
The process changes that are identified in these engagements are critical to the transformation of IT organizations in the cloud era. Heman has a strong ability to identify and creatively articulate these improvement areas to engage the client to their transformational change. This methodology and interaction is effective at both client leadership and staff levels.
Heman brings the experience, methodology, and interaction style that clients respond to and drive to quick client action steps for success. ”
CIO - Harley Davidson (retired)
“Heman has a great passion for creating an environment that is productive both for the company and the employees. He looks at the needs of the company and then sets about fulfilling those needs with a great enthusiasm, by expanding on the abilities of his employees and giving them opportunities to grow their own abilities. He produces teams and results that are greater than the sum of their parts.”
“Heman is an outstanding executive IT business consultant whose expertise has helped numerous executives and CxOs in formulating a successful strategy for IT operations, transformation and general IT technology use cases. He is professional, conscientious, good humored and willing to share experiences freely. His organizational model and transformation model knowledge for ITaaS are vast, and I have personally witnessed his ideas and strategies both eagerly accepted and successful at client organizations. I recommend his skills and services unreservedly.”
Get to know Heman
As a business and IT executive for over 30 years, Heman is uniquely qualified to consult and guide teams to achieving their maximum potential.
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Radical Digital Innovation - 90 Day Jumpstart
The three key focus point areas - Create rapid and powerful changes.